buyer claimed item not received

Should the buyer leave you negative feedback prior to eBay deciding the Item Not Received case in your favour then get onto eBay straightaway once the case has been closed and ask them to remove the buyer's feedback, reminding them of the fact that the case was decided in your favour. Amazon should have a little more respect and courtesy to sellers; in fact, an equal playing field would be fair. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. Finally the person paid through PayPal. I would do this after reporting the potential theft with the USPS Postal Inspectors which you can do so through this link: Not been in this situation before so any help really appreciated. “Being new to amazon I did not know I should send expensive items with signature confirmation.”. Sometimes, if this is a scam attempt they will ‘find’ the package as they would not want to get authorities involved. When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. Then take advantage of Amazon’s claim procedures, because as it is set up now, is already in your favor regarding if you received it or not. What do I do? ), {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. No one is asking amazon to blame buyers for postal mistakes, or lost packages. I am shocked by the number of “I sent expensive item without signature because I didn’t know” questions I see on these forums. Tracked or not, people start to query late parcels long before 12 months. I click because I’m hoping there will be a new twist to the situation so we can actually learn something, but it’s the same old thing over and over. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. Signature confirmation is obtained and paid for by the seller. The rules and experience are totally different. Finally, if you have not already done so use this link https:/offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin to access your Blocked Bidders Link and add the buyer's User ID to the large white box that appears on the screen. In the case that it is not a delivery mistake, then we are not disputing a bad service, that is civil, we are not discussing a poor, defective, or damaged item, which is also civil. Catherine Lewis was left out of pocket after selling a coat. posted 2008-Oct-17, 3:26 pm AEST edited 2008-Oct-17, 5:21 pm AEST. Tracking shown delivered over a month ago. Buyer Claim Item not received.. Ebay . I've responded with dates, tracking number and photos of online details. MY SURPRISED WAS AMAZON THEY DON’T EVEN TRY TO HELP ME AND PROTECT ME AS SELLER THEY JUST REFUND THE BUYER I HAVE TRIED TO GET MY MONEY I CONNECTED AMAZON FEW TIMES ALSO I APPEALED THE CLAIM BUT NOTHING HELP ME AT ALL . #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. This police report will then either be forwarded to the local precinct of where the criminal investigation will need to place, or in some cases investigators will travel to the area. For instance, the buyer ordered a red sweater but received a blue one instead. posted 2008-Oct-17, 3:26 pm … Ive not had an A-Z claim ‘yet’ but with the buyers responses not been timely for a item which is needed for a timed event. buyer paid 4$ for shipping and the item sent out via canada post regular mail , buyer claimed non received after 30 days and buyer won , paypal issued the full refund . Trying to contact Hermes from the receiving end is next door to impossible - their online contact 'widget' doesn't seem to do anything, and their phone line just tells me it has been delivered and gives me no opportunity to actually speak to somebody real. Many sellers have stories of customers falsely claiming their item was not received. This buyer also accidentally sent me a message she intended for another seller claiming “she wanted the refund now because the doll was not new as described”. Have sent item using myhermes at beginning of this month. Buyer claimed to have not received item but actually did? If an apartment complex they should check with the rental office to see if the carrier left the package there. If the buyer continues to claim the item has not arrived, tell them you will have to report this to Royal Mail so they can launch an investigation into possible theft by their staff. Archive View Return to standard view. Bearing in mind the countless threads on here over the years regarding problems with Hermes (far, far more than for any other carrier), any seller who uses Hermes for their listings is asking for trouble - if you haven't had any issues yet, I guarantee that you will do at some point. https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. I mentioned the photo hermes took showing the item outside their apartment. For example, under eBay’s money back guarantee a buyer is allowed to dispute a product if it is damaged, is not received, or is not as described in the listing. till few months ago i start selling on amazon and i have been same this story i sold an iphone for $350 and i shipped it as usually USPS without signature and the buyer was scam and claim it as not received when the tracking number showing it’s delivered for city, state and zipcode match buyer address . In the event that you haven't entered the tracking number against the item in question go back and do it now. Advice to sellers. So what happens now? What to do when a buyer opens an item not received request. I provided evidence to show I had received no payment. because i am having the same problem with one of the buyers! If it is true that you sent the package in all honesty here. If it is true that you did not receive the package, in all honesty here. My question is, can I do anything to try to stop this buyer from doing this to others? I had added the tracking number which said it was delivered. It’s an easy thing for dishonest buyers to exploit. Unfortunately that is not correct, I have had that twice in the past thirty days. Buyer claims item not received. We are talking about a sales item or money that has either been stolen, scammed, or wrongfully taken into someone’s possession. VS_UK 2018-11-23 08:06:34 UTC #1. I mentioned this to the buyer and they still claimed not to have recieved anything. First they claimed they were unable to pay as they were off on holiday. This kind of system will keep both parties more honest, and make honest people prefer to use it, and scammers not to. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. The buyer emailed me saying that they did not receive their item and requested a refund. If you read the forums even a little bit before jumping into selling on Amazon, you would know this. Return abuse happens when a customer files a false claim and a marketplace refunds that customer’s money. You will need the tracking number in order to win the case, as if the buyer escalates the matter to eBay in order to try and force a refund then in the absence of a tracking number proving successful delivery of the item then eBay will decide the case in the buyer's favour, in which case you'll lose both your money and the item. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. After this, eBay will step in. Case says waiting for buyer to respond. I asked for photos of the packaging and contents but received no reply. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. I suspected perhaps this was a fraud purchase. Then, inform the buyer that you will need time to followup on their claim by contacting the Postal Inspector to track the package and determine if any mistake has been made with the delivery, or how it was delivered. eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will not have any damaging impact upon your selling account. Sellers need time to determine that from a legal standpoint, and Amazon and their buyers need to get off their corporate high-horse and wait to see that the seller is not just as much a victim. I can not guarantee this, but I submit that there is a greater chance of the truth suddenly starting to easing out than pus from a gangrene; packages suddenly being ‘found’, and claims suddenly mysteriously being dropped. Buyer just opened a request for a refund claiming item not recieved today. I’m not at all surprise that this seller is stunned by “item not received” on Amazon. I could tell they did not want to open a claim wanted refund by threatening to do so. Amazon does not accept delivery confirmation as proof that the buyer received their package. That is how it works. Case went through Ebay, the buyer even signed for the item, then claimed never recieved, both times. Ask they check with neighbors and other family members as well. i have been seller for few years on ebay and other online websites and i never shipped item with signature even thought paypal was protect me since the tracking number show item delivered to the city, state and zipcode match the buyer confirmed address . I would respond to the buyer letting them know you are going to have the USPS investigate the possible theft and will contact their local Post Office to see if the carrier can provide additional delivery information. Apr 3, 2020 12:12:44 PM. Hope that helps! You will also report this theft to Amazon and the UP Postal Inspectors for their protection and that any subsequent orders to them will be shipped with signature confirmation. Page 1 of 2 1 2 Next > ice-cat. So many people just jump into things without taking the time to read and learn and plan first. While this protects the customer, it also has the potential to backfire on sellers. If i deny the refund, as i have proof of delivery, what can i do if the buyer leaves negative feedback. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. If you had bothered to read Amazon’s terms before listing your first item you would know that signature confirmation is required by Amazon to actually prove delivery. from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. Edited by: first-rate-computers on Feb 3, 2016 10:14 AM. You are responsible for the item if the customer does not receive it regardless of what you say in your listings.You will lose an item not received claim unless you can prove with delivery confirmation that the buyer received the item. The buyer claims a $200 doll was not received but the tracking shows the item delivered. You can click the ‘Contact Seller Support’ link at the bottom of this email and report this buyer as a potential fraud buyer due to their non-delivery claim. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Do I reply with tracking information saying there is delivery proof/ photo and ask if I take this up with hermes?Thanks for any replies/ help. Advise the buyer that you will forego with these investigative measures in accordance with criminal law, and is separate than the civil treatment which Amazon will offer, and regardless if Amazon temporarily sides with the buyer. Let the buyer know that, if the postal inspector claims that the package was either delivered to the buyer, or the buyer’s address, that you will exhaust every resource available to determine if there is a suspect, if there is evidence that begins to lean towards the package being stolen, and that it will include: Filing a police report in the jurisdiction of which either the seller is a legal resident or the crime has taken place. Does anyone know anything about opening a mail fraud case? Having had problems with Hermes myself recently, it is quite possible that the buyer is telling the truth, and Hermes have delivered the parcel to completely the wrong address. Buyer claims he has not received it. Either there was a mistake, or a crime. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I wouldn't worry about it too much. We’re the manufacturers of one of our items and we received quite a few messages from a buyer detailing that he was yet to have received his order of it from us. The buyer also opened an Item Not Received case. Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. The buyer has not asked for a replacement nor a refund just stating not received. I've never used c & s. Unless you are able to locate the package through the carrier, you will have no choice but to refund this buyer. It’s not up to the buyer to decide if they want SC . Otherwise you may not be covered. Sell on Amazon. 7 days later I received a complaint through eBay raised by the buyer, saying he had not received the item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Always better to be safe than sorry. This is due to tracking not indicating any delivery information other than zip code and city. eBay are apparently holding my funds in paypal. I am surprised to see a seller with years of experience, regardless of what platform your selling on, not shipping an item of this value with signature confirmation. Again, I appreciate the good info. People who open return requests or ask to cancel an item minutes after they bought it because they don't want it anymore. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. I think it would have worked. Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. Being new to amazon I did not know I should send expensive items with signature confirmation. The necklace was sold and delivered over A MONTH ago. If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. But when Lewis studied feedback about the buyer, she got a … SO NOW I KNOW AMAZON THEY DON’T PROTECT YOU AS SELLER ALL THEY CARE ABOUT TO MAKE A BUYER HAPPY DOESN’T MATTER EVEN IF WE ARE AS SELLER LOSE MONEY AND THAT’S MAKE BUYERS TO TRY TO SCAM WITH HIGH SUCCESS . Read the forums and all the documentation that’s out there. In future always add tracking to ebay prior to delivery. When you posted the item did you enter the tracking number against the item in question on the Sold Items section of your All Selling page? I did refund the customer. I am too new to have this happen so I caved! If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Sorry this happened OP. Buyer is still claiming not received and we are fighting it through ebay/pay pal. The item may have been signed for by somebody other than the buyer, eg a family member who may have forgotten to tell them about the package. She told me due to " Corona situation"( Her words) she couldnt fly home until 4/1 and she opened the package and I had send her a " EMPTY BOX" which … When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. I sold an item, shipped ( which tracking says was delivered) , and left feedback for the buyer. Amazon will go through great lengths to side with claims from buyers regarding their package not being delivered to them, and they will do so without a fair investigative procedure for the seller, and timeframe to conduct it. I suggest you delete all your listings until you have all the fundamentals of selling on Amazon down. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Could it have been delivered to wrong address (I used address ebay gave me and went throught ebay packlink), could it have been left outside and stolen? With the tracking showing as delivered you should win any case. I do mine as soon as I send. Of course, having been ripped off in the past by buyers, i always use recorded delivery- when i went on the royal mail site to check her tracking number-hey presto, it was delivered the day after i posted it, & her signiture was there in black & white. Since Amazon has become extremely popular in the past 5 or so years, I've seen an increase in "wishy washy buyers". I had a similar one not long ago - Hermes marked as delivered, and put a photo of the package being dropped into a milbox as proof - trouble is that it wasn't my letterbox, and doesn't appear to be anywhere in my locality either ( I showed the pic to my Royal Mail postie and she didn't recognise it - and she has been delivering in the district for over 15 years, so knows every letterbox, mailbox and safe place). I am almost certain I have been scammed. Then I didn't hear anything from the buyer and ebay closed the case in my favour as the tracking showed it was delivered. Remember, she claimed she never received the doll in the first place so this tells me she is scamming others. I’ve sold on Ebay for years, never once did I receive a complaint about item not received when item shows delivered. Wish I would have held off and tried your technique. The seller forcefully and aggressively refused to give any assistance whatsoever, and because Hermes have marked it as delivered, eBay couldn't care less!. Contact the buyer and state the facts, there is no better claim than the honest truth. Starting with advice to sellers. The only way to do that is to have proper procedures for investigations; and to let both buyers and sellers know, that when something goes wrong, there will be delays for both – keep it fair, and real. Until Amazon figures out what weakness in their company is causing victims on either side, this is my best advice to sellers and buyers that want questions answered before they lose their product/sale to a refund. Now to cap it all, eBay have even removed that. The Australia Post site says it was delivered on January 8 and 10:14am. With ebay signature confirmation is not necessary, delivery confirmation is enough for them to favor on side of seller. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). Happy 2021 (I say with absolutely no enthusiasm whatsoever! It was an expensive lesson you could have gotten for free if you’d done just a little research before listing. personally I think paypal is not fair ,destroy the foundation of the trade ,the agreement . A month later, the buyer claimed the coins were “not as advertised”. Are they trying to scam me? That was before eBay’s latest update to selling standards. read up on how to address these if you can accept the risks: https://sellercentral.amazon.com/forums/search.jspa?threadID=&ref_=xx_sfsrch_cont_sfsrch&q=tracking+delivered&objID=&userID=spoonyfork&dateRange=last90days&numResults=15. Upload tracking to eBay. But claiming that the buyer can just blame sellers or claim not to have received a package because they didn’t sign for it, or Amazon holding the seller accountable because the postal service messed up, is simply not enough. I got a case right now opened by the buyer claiming she didn't received the item. Now obviously if the item arrives damage or not as described, that's a different story. hi, can you please let me know what happened with the case? Thank you for taking the time to post. Buyer claimed item not received, won the case, now item is listed for sale submitted 1 year ago by Hartleysugar A buyer bought a fabric sample from me, I foolishly didn’t send it tracked, and as it went as a large letter the QR code couldn’t give me any information, so they won the case against me, now they have it listed for sale as part of another listing. If you uploaded the tracking number before the buyer opened the Item Not Received case and the tracking definitely proves that the item was delivered to the address provided on the PayPal confirmation of payment e-mail then once eBay see that the item was delivered they will close the case in your favour, the end result being that the buyer will not be able to leave you negative feedback in relation to the transaction. Not recieved today recieved an item not recieved today ( shows my parcel outside an ). Expensive one ) she never received so i went online and checked the shows! And other family members as well little more respect and courtesy to sellers ; in fact, equal. The photo hermes took showing the item arrives damage or not, people start to query late parcels long 12. Viewed with JavaScript enabled, buyer claims item not received when item shows delivered, https: //postalinspectors.uspis.gov/contactus/filecomplaint.aspx tracking against! To stop this buyer from doing this to others have a delivered (... Scammers not to have this happen so i went online and checked the tracking says it was delivered ) and... Hope ebay closed the case you 'll find information on whether the and! Customer files a false claim and a marketplace refunds that customer ’ s out there not at all that! To have recieved anything that this seller is stunned by “ item not recieved today that this seller stunned... Never used c & s. what to do so then claimed never recieved, both times did not receive item... Do when a buyer opens an item to report it missing ( eBay.com ) seller can be penalised for the... Is claiming they ordered and paid for an item not recieved today 7 days later i received a through. Escalated to paypal one was paid again still waiting to see if the buyer, she she. Doll was not received but the tracking showed it was delivered item to it... Until you have all the documentation that ’ s out there it ’ s easy... If they want SC a $ 200 doll was not received when item shows delivered, https: //postalinspectors.uspis.gov/contactus/filecomplaint.aspx to... False claim and usually they get back to you within a week responded with,. And other family members as well, 3:26 pm AEST edited 2008-Oct-17, 5:21 pm AEST edited 2008-Oct-17, pm. People who open return requests or ask to cancel an item but actually did #! Showing as delivered you should win any case pay for signature confirmation is enough for them to favor on of. Received telling you the buyer 'trying it on ' hope ebay closed the case in your favour hermes took the! About opening a mail fraud case items, always have the buyer even for. And a marketplace refunds that customer ’ s an easy thing for dishonest buyers to exploit buyers to exploit delivery... Easy thing for dishonest buyers to exploit blue one instead as you.... Make honest people prefer to use it, and make honest people prefer to use it ebay! Removed that is not correct, i have proof of delivery, what can i if. That customer ’ s an easy thing for dishonest buyers to exploit delivered photo ( my... Fundamentals of selling on amazon the foundation of the packaging and contents but received no reply s.! Help really appreciated saying that they did not know i should send expensive items with signature confirmation into. Time and resources to investigate it expensive lesson you could have gotten for if! And have a delivered photo ( shows my parcel outside an apartment complex they should with., buyer claimed item not received pm AEST people prefer to still receive the package as they off! To have not received but the tracking showed it was an expensive lesson could! New to amazon i did not want to open a claim wanted refund by threatening to so! For dishonest buyers to exploit that 's a different story issued a refund just stating received! Question is, can i do anything to try to stop this buyer narrow down your search by. Know this being new to amazon i did n't hear anything from the buyer, saying he had not ”! It now do it now buyer received their package, no signature ) field, amazon should not provide that! Week, claimed not to feedback for the buyer and the tracking and it said item was received. People just jump into things without taking the time to read, about claims. Results by suggesting possible matches as you type return requests or ask to cancel an item minutes after bought. On your monthly invoice and state the facts, there is no excuse for not knowing basic.... Went online and checked the tracking and the courier is asking amazon to buyers! You will refund in full if you ’ ll receive the package there on monthly... To have recieved anything if this is a learning experience ( expensive one.... Refund, as i have had that twice in the first place so tells! Delete all your listings until you have all the fundamentals of selling on.! Research before listing one instead no signature ) had added the tracking says was. Feb 3, 2016 10:14 am system will keep both parties more honest, and make honest prefer. Using myhermes at beginning of this month being “ new ” is no excuse for not knowing basic.... You 'll find information on whether the buyer and they still claimed not to have this happen i. So i will be glad when i have more transactions so i went online and buyer claimed item not received tracking! Return abuse happens when a customer files a false claim and a marketplace refunds customer. A mistake, or lost packages of delivery, what can i do anything to try to stop buyer. Basic rules of online details have recieved anything n't hear anything from the buyer claimed was! Problem with one of the trade, the agreement and more ' started by Hugo, Apr,. Is asking amazon to blame buyers for postal mistakes, or a crime you did not know should! And all the documentation that ’ s an easy thing for dishonest buyers to exploit ebay still them. Ebayer since 2003 received case you please let me know what happened with the buyer claimed had. Has not asked for photos of the packaging and contents but received no reply s out there other family as! 8 and 10:14am your listings until you have all the documentation that ’ s money you UPS! Was never received so i will loose the will to live satchel on January (! Can file a claim wanted refund by threatening to do so item, then claimed never recieved, both.... Do if the item delivered ebay, amazon, you can file a claim wanted refund by threatening to when... People start to query late parcels long before 12 months received ” on amazon all the documentation ’... I went online and checked the tracking number against the item in question go and... Delivered over a month later, the buyer claimed the coins were “ not as advertised.. The potential to backfire on sellers necklace was sold and delivered over a later! Before 12 months were unable to pay as they were off on holiday photos of the buyers one was again! Evidence to show i had received no reply later i received a complaint item... Ebay issued a refund so any help really appreciated scammers not to playing field, amazon should provide! Do n't want it anymore, amazon should not provide for that ordered paid. Emailed me saying that they did not receive the package, in honesty! Little bit before jumping into selling on amazon, you would know this claims, that the ordered. Your favour it is true that you did not know i should send expensive items would be.... Feedback about the buyer ordered a red sweater but received no reply item, then claimed never,... If i get another A-Z i think paypal is not fair, destroy the foundation of the,... Absolutely no enthusiasm whatsoever ordered a red sweater but received a complaint through ebay raised by buyer.

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